Legal
Privacy policy
Last updated: 7 October 2026
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This privacy policy explains how Surrey Air Conditioning Fitters (“we”, “us”, “our”) collects, uses and protects your personal information when you visit this website, contact us or request a quote. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Surrey Air Conditioning Fitters provides air conditioning installation, maintenance and repair services across Surrey & the South East. For any questions about this policy or your personal data, contact us at [email protected] or call 020 8948 2449.
Information we collect
We only collect the information you choose to give us, for example when you complete a quote form, email or call us:
- your name and contact details (email address and phone number);
- your address, town and postcode, where you provide them, so we can survey and quote for your property;
- details about the service you need and any other information you include in your message.
Our web server may also record standard technical information (such as IP address, browser type and the pages requested) in security logs, which are kept for a short period to keep the website secure and running properly.
How we use your information
- To respond to your enquiry and provide the quote you requested (lawful basis: steps taken at your request before entering into a contract).
- To arrange surveys, carry out work and provide aftercare, servicing and warranty support (lawful basis: performance of a contract).
- To keep records required for accounting, tax and legal purposes (lawful basis: legal obligation).
- To keep our website secure and prevent misuse (lawful basis: legitimate interests).
We do not sell your personal information, and we will not send you marketing messages unless you have asked us to.
Sharing your information
We only share your information where necessary — for example with trusted suppliers who help us run our business (such as our email, form-handling and website hosting providers), with equipment manufacturers when registering warranties, or where the law requires it. These parties may only use your data on our instructions.
How long we keep your information
Enquiries that don’t lead to work are deleted within 24 months. Customer and job records are kept for up to seven years to meet our legal, accounting and warranty obligations.
Your rights
You have the right to request access to the personal information we hold about you, and to ask us to correct, delete or restrict the use of it. You can also object to certain processing and request a copy of your data in a portable format. To exercise any of these rights, please email [email protected].
If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Cookies on this website
This website does not use advertising or analytics cookies. See our cookie policy for details.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.